Shipping Methods & Delivery
All shipments are delivered on a truck equipped with a lift gate. This allows furniture to be lowered from the truck to ground level without requiring a loading dock.
Our standard freight delivery includes:
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Transportation to the designated delivery address.
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Delivery via a lift-gate-equipped truck.
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Unloading to ground level at an accessible delivery location.
Standard delivery does not include inside delivery, unpacking, furniture assembly, installation, or removal of packaging materials.
Customers are responsible for arranging appropriate personnel to receive and move furniture into their facility.
White-Glove Delivery
White-glove delivery is available by request only and is not included in standard shipping charges.
Depending on the project location and services requested, white-glove delivery may include inside placement, unpacking, assembly, and removal of packaging materials.
Please contact our team to obtain a customized quote for white-glove delivery.
Freight Charges
Shipping charges are based on product weight, dimensions, quantity, and delivery destination. Applicable standard freight charges are provided during checkout.
Additional services, including white-glove delivery, require a separate quote.
Estimated Delivery Times
Product lead times vary by manufacturer, product availability, and customization requirements. Estimated shipping and delivery dates are provided for planning purposes and are not guaranteed unless expressly confirmed.
Receiving Your Shipment
Please inspect all shipments upon arrival. Document visible damage or shortages on the delivery receipt, photograph any concerns, and notify Design Lift promptly.
Warranties & Claims
Warranty coverage varies by manufacturer and product. Please review the applicable manufacturer's warranty for details about coverage, duration, exclusions, and claim requirements.
If you experience an issue with a product, contact our customer support team with your order number, product information, a description of the issue, and photographs.
Our team will review the information and assist with the applicable manufacturer's warranty process.
For detailed cleaning instructions, approved disinfectant lists, or material-specific maintenance recommendations, please refer to the applicable manufacturer's documentation.
Vinyl Fabrics
Commercial-grade vinyl is designed for durability and ease of maintenance. Routine cleaning helps preserve its appearance and performance.
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Wipe surfaces regularly with a soft cloth and mild soap-and-water solution, when permitted by the manufacturer.
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Remove spills promptly to help prevent staining.
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Avoid abrasive cleaners, harsh scrubbing tools, and unapproved chemicals.
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Follow manufacturer guidelines for approved disinfectants and cleaning procedures.
Crypton Fabrics
Performance fabrics are designed to provide enhanced durability and stain resistance, making them a practical choice for senior living environments.
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Vacuum regularly to remove dust and debris.
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Address spills promptly using the manufacturer's recommended cleaning methods.
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Use only cleaning solutions approved for the specific fabric.
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Follow manufacturer instructions for stain removal and disinfecting procedures.
Ordering Information
Design Lift sells exclusively to qualified business customers. Business account registration may be subject to verification and approval.
Custom Orders
Selected furniture products can be configured with specific fabrics or finishes. Custom orders may be subject to additional production time and cancellation restrictions.
Fabric Library
Digital images are intended for reference only. Actual colors and textures may vary due to screen settings, lighting conditions, dye lots, and manufacturing processes.
We recommend reviewing physical samples before placing custom or large-volume orders.
Returns
Return eligibility depends on the product, manufacturer, and order type. Custom and made-to-order products are generally not eligible for discretionary returns once accepted for production.
Helpful Links
- Terms & Conditions
- Fabric Library
Frequently Asked Questions
Do I need a business account to purchase?
Yes. Design Lift is a business-to-business furniture e-commerce platform. Purchasing access is available to approved business customers.
How are shipping costs determined?
Shipping charges are determined by factors including product weight, size, quantity, and delivery destination. Applicable standard freight charges are provided during checkout.
Can I order furniture with custom fabrics or finishes?
Many of our products offer upholstery and finish options. Available selections depend on the manufacturer and product. Please verify all specifications before submitting your order.
How long will my furniture take to arrive?
Production and delivery times vary by manufacturer and product. Stocked products may ship sooner than made-to-order items. Estimated lead times are provided when available.
Do you offer white-glove delivery?
White-glove delivery may be arranged upon request and is not included in standard shipping charges. Please contact us before placing your order for availability and pricing.
What if my furniture arrives damaged?
Document the damage, retain packaging, and contact Design Lift promptly with your order number and photographs. Our team will help coordinate the applicable claim process.
Can I return custom furniture?
Custom and made-to-order products are generally non-returnable once the manufacturer has accepted the order or production has begun, subject to defective or nonconforming merchandise and applicable law. Please review the applicable product terms before ordering.
We're Here to Help
Our team is available to assist with product information, ordering, shipping, and purchasing coordination.
For larger projects, bulk orders, or special delivery requirements, please contact us directly to discuss your needs.